Frequently Asked Questions


I have to see a doctor. What do I have to do?

Answer:

  1. Go to the Sozialamt during the consultation hours. It is located in the Rathaus . Tell the staff members that you have to see a doctor. They will give you a “Krankenschein”.
    Consultation hours
    Monday till Wednesday 08:30 till 12:30
    Thursday 14:30 till 17:00
    Friday 08:30 till 12:30
  2. With this “Krankenschein” you can go to a general practitioner.

I have to see a medical specialist (e.g. eye specialist). What do I have to do?

Answer:

  1. Go to the Sozialamt during the consultation hours. It is located in the Rathaus . Tell the staff members that you have to see a doctor. They will give you a “Krankenschein”.
    Consultation hours
    Monday till Wednesday 08:30 till 12:30
    Thursday 14:30 till 17:00
    Friday 08:30 till 12:30
  2. With this “Krankenschein” you can go to a general practitioner.
  3. The general practitioner will give you a referral to a specialist.
  4. Take this referral, go to the Sozialamt during the consultation hours again and show the referral to the staff. They will have to contact the public health department for approval of your referral. This process may take a few days.
  5. After your referral has been approved, you have to go to the Sozialamt again. You will get a different “Krankenschein”.
  6. Now you can go to a medical specialist.

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